PH11 Privacy Policy
Your Privacy Comes First

1. Introduction

This Privacy Policy explains how PH11 (also referred to as "the Platform", "we", or "us") collects, uses, keeps, and protects the personal information of players and visitors. It applies to everyone who uses the PH11 platform aged 21 and above, including registered account holders and guests who simply browse the site without signing up.

By creating an account on PH11 or continuing to use the platform after this policy has been updated, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal information as described here.

This Privacy Policy should be read together with the PH11 Terms and Conditions Terms and Conditions and the Responsible Gaming Responsible Gaming policy. Both documents form part of the overall agreement between you and PH11.

2. Data We Collect

PH11 gathers personal information in two ways: details you directly submit during registration or while using the platform, and information that is automatically recorded as you interact with the service.

Information you provide directly:

• The full name tied to your PH11 account
• Your date of birth, used to verify that you are 21 or older before you can play
• Your mobile number, which PH11 uses for account sign-in and payment processing
• Your email address, when you choose to provide one
• Payment method details, including the mobile number linked to bKash, Nagad, or Rocket
• Any identification documents you upload for account verification
• Messages you send to PH11 support through live chat or email

Information collected automatically:

• Your IP address and general location
• The type of device, operating system, and browser version you use
• Which pages you open on PH11 and how long you stay on each one
• Your betting and gaming activity, such as the size of your bets, the games you choose, and how long your sessions last
• Login timestamps and other session details
• Cookie and tracking information; more details are covered in Section 6

3. How PH11 Collects Your Data

PH11 gathers your personal information through these channels:

• Registration form: When you register for a PH11 account, you directly provide your full name, date of birth, mobile number, and payment information.
• Account activity: Each time you sign in, place a bet, deposit funds, or withdraw, PH11 automatically logs the details of that activity.
• Customer support: If you reach PH11 through live chat or email, the content of those conversations is kept for quality checks and to resolve any disputes.
• Cookies and tracking technologies: PH11 uses cookies and similar tracking technologies to collect information on how you use the platform. You can find more details in Section 6.
• Payment providers: When you make a deposit or request a withdrawal, PH11 receives a confirmation from the payment provider. The confirmation may include the transaction reference and the mobile number linked to that transaction.

4. How We Use Your Data

PH11 processes the personal data it collects for the following purposes:

PH11 will never use your personal data for any purpose that is not consistent with the purposes stated above unless we first obtain your clear and specific consent.

5. Sharing Your Data

PH11 does not sell your personal data to any third party. To run the platform and comply with legal duties, however, PH11 may share your information with the following categories of third parties:

• Payment providers: Payment providers that process your deposit and withdrawal transactions receive only the transaction details needed to complete those requests. These providers operate under their own privacy policies and security standards.
• Age and identity verification providers: When required, PH11 may share identity documents with third-party verification providers to confirm that you meet the legal age requirement of 21 and that your identity details are correct.
• Fraud prevention partners: PH11 may share information with fraud detection and prevention services to help protect the platform and its players from financial crime.
• Law enforcement and regulatory bodies: PH11 will disclose personal data to law enforcement or regulatory bodies when required by law, court order, or regulatory requirement.
• Technology service partners: PH11 uses third-party technology providers for hosting, analytics, and customer support. These providers are bound by contract to handle your data securely and to use it only for the purposes specified by PH11.

6. Cookies

The PH11 website uses cookies and similar tracking technologies to improve your time on the platform, remember your chosen settings, and gather analytics information. A cookie is a small text file that gets placed on your device when you open a website; it helps the site recognize your browser and recall your preferences on future visits.

Under the PH11 privacy policy, the platform uses these cookie categories:

• Essential cookies: These are required for the platform to function. They include session cookies that keep you logged in and security cookies that help protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: They remember your preferences, such as language settings and display options, so your experience feels more tailored on return visits.
• Analytics cookies: They collect anonymised data on how players use PH11—like which pages get the most visits, how long sessions last, and where users navigate from. This helps the platform improve.
• Security cookies: They detect and help prevent fraudulent activity by flagging unusual login patterns or suspicious betting behavior.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect how the PH11 platform functions and could prevent you from logging in or placing bets.

7. Data Retention

For data protection, PH11 keeps your personal data for as long as your account is active and for a period after account closure as required by applicable law and regulatory obligations. The specific retention periods for each data category are as follows:

• Account data: Account data (name, date of birth, mobile number): Kept for the life of your account and for at least five years after account closure.
• Transaction records: Transaction records (deposits, withdrawals, bet history): Kept for at least five years from the date of each transaction.
• Identity verification documents: Kept for the life of your account and for at least five years after it is closed.
• Customer support communications: Kept for two years from the date of the communication.
• Analytics and usage data: Kept in anonymised form for up to two years.

Once the required retention period ends, PH11 securely deletes or anonymises your personal details so they can no longer be traced back to you as an individual player.

8. Data Security

PH11 treats the protection of your personal information as a top priority. The platform uses a combination of technical safeguards and internal policies to guard your data against unauthorised access, accidental loss, destruction, or tampering. Key measures include the following:

• TLS encryption applies to every piece of data sent between your device and the PH11 platform, keeping your connection secure.
• Sensitive account information such as passwords and payment details is stored in encrypted form.
• Internal access to personal data is limited through strict access controls, so only authorised staff who need the information can view it.
• PH11 runs regular security audits and vulnerability checks to identify and address potential weaknesses in the platform.
• Player accounts can enable two-factor authentication for an added layer of login protection.
• The platform continuously monitors for unusual activity and unauthorised access attempts to help stop issues early.

9. Your Rights

As a PH11 player, you have specific rights regarding your personal data. To exercise any of these rights, reach out to the PH11 support team through live chat or email. [email protected].

• Right of access: You may ask for a copy of the personal data that PH11 keeps about you whenever you need it.
• Right to rectification: If any of your personal details are wrong or incomplete, you can request that PH11 correct them.
• Right to erasure: Under certain conditions, you can ask PH11 to delete your personal data. Keep in mind that this right is subject to legal retention requirements, so PH11 may need to hold on to certain records even after your account has been closed.
• Right to restrict processing: You may ask PH11 to limit how your personal data is processed in certain situations, such as while a dispute is still being resolved.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format.
• Right to withdraw consent: If PH11 processes your data based on your consent, for example for promotional messages, you can withdraw that consent at any time.

PH11 will respond to all data rights requests within 30 days. In more complex cases, this period may be extended by another 30 days; if that happens, you will be informed of the extension and the reason for it.

10. Minors

PH11 is strictly for adults aged 21 and over. We do not knowingly collect personal data from anyone below that age. If you are a parent or guardian and believe a minor has registered an account or provided personal data to PH11, please contact our support team right away. [email protected].

Once we verify that an account belongs to a minor, PH11 will close it immediately, delete all associated personal data, and return any deposited funds to the original payment method, as required by applicable law.

11. Changes to This Policy

PH11 may update this Privacy Policy at any time. Any revised version will be posted on this page with an updated "Last Updated" date. If there are major changes that affect how your data is used, we will try to notify registered players through their registered mobile number or email address.

Once PH11 posts an updated Privacy Policy, staying active on the platform means you accept the revised terms. If you don't agree with the changes, please stop using PH11 and reach out to support to have your account closed.

12. Contact Us

For questions about this Privacy Policy, requests to exercise your data rights, or concerns about how PH11 processes your personal data, contact the support team through any of the options below:

• Live Chat You can reach them 24/7 right on the PH11 platform, which is the quickest way to get help.
• Email [email protected] Replies are usually sent within 24 hours.